OCST Online Counselling Services & Training

OCST Terms and Conditions and Cancellation Policy


Online Counselling and Online Supervision training
Terms and conditions with students


OCST Programmes Director: Jane Evans MA BACP (Snr Accred Member)

OCST has been delivering a broad range of high quality and certificated online training programmes for students since 2006.
To maintain these standards for service delivery and each student’s experience the following policy is provided to outline terms and conditions for students and their course fee payments etc.


Upon payment of course fees students are committing to the full term of their course and completion within the required number of weeks for each training programme. This includes meeting attendance and course work to be submitted for assessment. The time frame for the overall study period and course work submission is stated within your student handbook and varies according to the programme you have registered for.

Refunds, full or partial are not available once the course fee payment has been processed and the initial course meeting has been agreed

Where the initial meeting date has not been agreed and there is less than 15 days since payment was made, a refund can be available, but a £100 cancellation fee is applied.

In exceptional cases where a client requests to defer and is granted by OCST, due to health or other related grounds, a maximum period of 3 months can be allocated. Upon re-commencing the training an administration charge of £100 is paid to the tutor for preparation required on their part to continue the delivery of the student’s training programme.

Where a student cancels a pre-arranged course meeting and does not negotiate with the tutor to re-arrange within the same week this is counted as absence and has a direct impact upon the student’s potential to go forward to certification. Where the student is not able to arrange an alternative time that meets with the tutor’s availability a fee will be charged for arranging a replacement meeting to bring the student’s attendance back in line with certification requirements. The fee will be £50.00

Where the course tutor experiences technology difficulties which prevents them meeting with a student for a scheduled course meeting or supervision meeting an alternative platform will be suggested, telephone meeting, or an offer to reschedule will be given to the student.

Where role play activities with other OCST students are included within a student’s training programme, either as role play ’counsellor, role play ‘client’ etc, students are required to be mindful of meeting agreed schedules so that either theirs or the other students course completion isn’t delayed. Failure to complete role play activity requirements will result in students not being able to proceed to certification and their training being cancelled. A certificate of attendance will be provided based upon the attendance hours to that point.

Compliance with GDPR (2018). Any data you hold in your email account or online platforms such as Vsee, relating to role play activities with another student is to be deleted once you have submitted course work for assessment. OCST also agrees to delete case study material or in-meeting role play data from its system once the assessment process for each student’s coursework has been completed and certification has been completed.

Where a student’s course programme is a group learning experience and the student is not able to attend a course meeting it is necessary to inform the tutor and course colleagues in advance that they will not be attending. In respect of the OCST2 a maximum of 2 meeting absences are permissible due to ill health or annual holiday arrangements.

OCST group meetings are held via Zoom. The course meeting invites are sent as a group email. If you are not in agreement to receive a meeting invite by a shared email loop, please inform your course tutor well in advance of the first course meeting.

It is recommended that students set up a free protonmail account for all course communication and role play activities. Students can then delete this email account at the end of the training programme.

Course assignment feedback provided to students is confidential between the student and OCST2 tutors. It is not permissible for students to share feedback with other OCST students unless explicit permission has been provided by your tutor.


This agreement is made with OCST on the date of payment



OCST Cancellation and Withdrawal policy

OCST cancellation and withdrawal policy for The OCST1, OCST2, OCST4, and Supervision Diploma programmes

Please note, should you decide to withdraw from the programme you have registered and paid course fees for you will be liable for the full course fee. Under the Consumer Protection (Distance Selling) Regulations 2000 (‘Consumer Contracts Regulations’), you have the legal right to cancel without penalty, up to 14 (fourteen) working days from the date you made payment and have been accepted onto the course - which is when the contract between us is formed. (Working days do not include Saturdays, Sundays or UK Bank Holidays).

6 weeks before the start date
100% refund
2 weeks before the start date
50% refund
13 days or fewer before the start date
No refund
During the course
No refund






















Jane Evans MA BACP (accred Member) online counselling uk, online supervision uk, online counselling training uk

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